Electronic services, through information systems (IS) and information technologies (IT), are transforming businesses, economies, and societies. Modern electronic services consist of wide-ranging digital information infrastructures or services that leverage the Internet or the Web (e.g., e-commerce, e-business, digital marketing, fintech, e-health, e-government, wearable technology, smart homes, smart energy, smart cities, and more), either as standalone applications or as embedded technology, to create novel applications and value through interactions of processes, people, and technology.
e-Service Journal is a refereed international journal, that serves as an important forum for pioneering research on the foundations, design, development, delivery, management, evaluation, and impact of electronic services in any form or application. The journal publishes innovative research on all aspects of electronic services from analytical, behavioral, and technological perspectives. The journal publishes articles from diverse methods and methodological foundations including qualitative and quantitative research methods as well as design science and empirical studies.
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